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Attention! This vacancy has now expired.
Jobtitle Customer Service Manager (Far East)
Company Matthew Hoyle Financial Markets
Location Hong Kong
Job details Responsible for devising, implementing and developing the Hong Kong office to provide a best in class service proposition to the Far East market.

KEY DUTIES & RESPONSIBILITIES:


• Member of the Group Operations and Customer Service management team.
• Responsible for operational planning, and oversight for the Far East operations domiciled in Hong Kong.
• Provides project planning methodology.
• Responsible for delivering the Far East service proposition (for both pre and post sales functions), including quality assurance.
• Responsible for the establishment of the Hong Kong servicing centre and the delivery of the “best in class” customer service proposition.
• Control and accountability for the Hong Kong operational budget.
• In conjunction with Head of IT deploy the necessary systems to support the Hong Kong office, and establish best practices to deliver the service.
• Build the Hong Kong operational teams and supporting services to provide pre-certification, customer service, medical advisors and direct settlement networks, and general office administration.
• Implement a control and reporting system to identify and monitor operational KPI’s and management information metrics.
• Ensures the business meets with all the regulatory requirements.
• Management high level vendor relationships to ensure projects objectives are delivered on time and within budget targets
• Fluency in Cantonese is a MUST.
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